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FREQUENTLY ASKED QUESTIONS

  • How do I know my measurements for a custom wig?
  • How long will my custom wig take to get shipped out?
    Processing time is about 7-14 business days for preorder custom wigs. 1-2 business days for Ready to Ship wigs.
  • How long will my order take to be deliver once shipped?
    Depending on the time it was shipped and where it is going, you can get the item Same day or the Next day. For customers in Jamaica.
  • How do I order a custom wis?
    Under the section that says The Luxe Custom wig.
  • What is the different between Raw and Virgin Hair
    Raw hair is unaltered & unprocessed. Raw hair curl.wave pattern are not uniformed and can vary from light brown to dark brown color. More coarse in texture than virgin hair. Virgin hair is steam processed to achieve different curl/wave patterns.
  • Are all wigs Glueless?
    All closure wigs, yes. Frontals are not made glue-less as the are tabs would still need some products to hold it down.
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